Get In Touch

We would love to hear from you! Get in touch with us for more information, orders, pricing, or anything else!

*For faster & more accurate pricing estimates of custom desserts, please include the flavour(s) of your choice, number of servings, and desired design, colours, or theme

*If you do not hear back within 3 business days, please check your spam/junk folder.

*Please note this page is not mobile friendly on all browsers

Name*

Email*

Phone number*

How did you hear about us?

Number of servings or guests (approx)*

Event Date (day you will be serving the baked goods)*

FOR PICK UP: Select Date

FOR PICK UP: Indicate Time of pick up

Pick up times are firm. See Terms and Conditions number 10 below for rescheduling or late fee information

FOR DELIVERY: Select Date

FOR DELIVERY: Delivery Location (including postal code)

Packaging Type (for Cookies) (see below T+Cs for details and photos)

Add a note or card (+$1) Yes
No

Note

Tell us more about your order

Event Type

Colour Scheme

Relevant details (Guest of honour's name, age, anniversary year, etc.)

Tell us more! Dessert type, Design ideas, etc*

Upload any design inspiration files

By clicking "I agree" you acknowledge and agree with the terms and conditions below* I Agree

This form is the start of a conversation. We will reply back with any questions to fill in the gaps on any missing details before we can accurately provide a quote for your custom baked goods!

Some required fields are missing. Please review the form and submit again.

ORDER TERMS & CONDITIONS

1. A 50% non-refundable deposit is required to hold and confirm your date, without a deposit your order is not confirmed and date will not be held. The deposit must be paid within 24 hours of your order confirmation or the date slot will be released.

2. The remaining 50% payment (if applicable) must be made four days prior to pick up or delivery. No part of the order will be provided/delivered if the balance is not paid in full before pickup/delivery. Deposit/payments will not be refunded in case of client cancellation.

3. We do not have an allergy-free/nut-free kitchen. Nuts and nut products are used in the kitchen and stored close by other ingredients. By sending a deposit you acknowledge this and accept any risk of allergens.

4. After a deposit is sent, any changes to your order cannot be guaranteed. All efforts will be made to accommodate your request, but may come at an additional charge.

5. Please note that some decorative pieces, such as certain metallic golds/silvers or dragées, are considered non-toxic but not edible/approved for consumption. While they are beautiful and often used, please be sure to note this before requesting the use of these products. We are happy to discuss further and in more detail when you place an order.

6. Although rare, Sweeten Up reserves the right to cancel any orders due to any unforeseeable circumstances, and in that case will provide a refund to the client on any amounts paid.

7. We reserve the right to photograph our product and post or print the pictures as we see fit to our website, online catalogues, social media, and any other platforms. We will not post any product photos until after your event date to ensure no surprises are spoiled!

8. If you opt for pick up over delivery, you understand and accept all liability and responsibility for the cake or baked goods transportation and arrival at the serving destination. We can not offer refunds or replacements for baked goods that may be damaged in transit. It is imperative that for cake pick ups, you have a flat surface to keep your cake (usually the floor in the front passenger seat) and in the summer that you have the AC on high.

9. Once your products are delivered, you accept all responsibility for the care and proper handling of your baked goods. No refunds or replacements will be provided for any damage that may occur once the delivery is made. Care instructions will be provided (e.g. if refrigeration is required, etc.).

10. Pick up times are considered firm appointments. Any delay in your pick up MUST be sent in writing to hello@sweetenup.ca in advance of pick up or as soon as you know of the delay, and you must receive a response with a new pick up time. Without appropriate advance notice, you will be charged a late fee of $10 for every 30 minutes over time, and your products will not be provided until the late fee is paid. Please note that this is to ensure the absolute best experience for all patrons, as well as to preserve the integrity of your order and ensure storage space is available should a pick up be delayed.

11. You agree to receive purchase confirmation emails. On occasion, you may receive sales announcement emails, which you can unsubscribe from at any time.

12. By sending a deposit for your order you acknowledge and accept all of the above.

Delivery/Pick up:

We highly recommend that any cakes 2 tiers and above are delivered to your serving destination to ensure their safe arrival. Should you opt to pick up your baked goods rather than have them delivered, please note the following:

• Cakes are put together in a structurally sound way, but it is cake. Frosting is made predominately of real butter, which melts when it is warm. This will impact the cake's structure. Please ensure that, especially in the summer, you run your car air conditioning before picking up so that your car is cool, and you have the AC on while you are driving with the cake. Do not plan to make any stops along the way, as in the summer your car heats up very quickly and that can cause the cake to melt or slide. Cakes should be refrigerated upon arrival at your destination.

• Please ensure you have a flat surface for the cake to rest on, or a second person to hold the cake on their lap. Generally, the floor of the front passenger seat is best.

• Driving: we advise caution when accelerating and decelerating as those are the most impactful to the safety of the cake. Drive carefully and don't forget the cake is the car! :)

• Pick up times are considered firm appointments. Any delay in your pick up MUST be sent in writing to hello@sweetenup.ca in advance of pick up or as soon as you know of the delay, and you must receive a response with a new pick up time. Without advance notice, you will be charged a late fee of $10 for every 30 minutes over time, and your products will not be provided until the late fee is paid. Please note that this is to ensure the absolute best experience for all patrons, as well as to preserve the integrity of your order and ensure storage space is available should a pick up be delayed.

Notes on packaging:

1) Individual heat seal means that each cookie is packed in its own cellophane/clear bag (or sealed in packs of 2/3 if cookies are a set) and then sealed shut to preserve freshness. Perfect for lootbags, party favours, etc.

2) Bulk packaged generally means that cookies are heat sealed in rows of 4 - 6 cookies and then boxed - this heat seal would be to preserve freshness, and likely you would be opening the bags before serving. This is great for large orders where you are picking up cookies earlier than the day of/day before you are serving them, or may not be serving all the cookies at once.

3) Fancy packaging includes individual heat seal (or sealed in packs of 2/3 if cookies are a set) with a ribbon tie. This is great for party favours, giveaways, thank you gifts, host/hostess gifts, etc.

4) Window boxes are perfect for gifting! You can combine heat sealing with window boxes for presentation, or opt for a window box without any heat sealing - this is perfect for when you are delivering/eating your cookies within a day or so of pick up.

*Photos of packaging available - click here.